Frequently asked questions

It is one focused remote working session for a clearly defined AI task, setup issue or troubleshooting problem. Typical examples include a chatbot instruction, prompt, agent behavior, workflow step, integration issue or configuration problem. The session is limited to up to 20 minutes.

This service is for installing, connecting, configuring or improving an AI assistant, chatbot, agent, workflow or supported automation tool. It can include initial configuration, prompt/system setup, troubleshooting and basic testing, up to 30 minutes.

The packages provide multiple focused remote working sessions that can be used for related AI tasks or for one larger implementation over several stages. The standard catalog is: 3 Virtual AI Support Sessions, 6 AI Implementation Sessions, 10 Business AI Support Sessions and 20 Extended AI Support Sessions.

No. Depending on the task, support can include a scheduled virtual meeting, screen share, guided configuration, live troubleshooting, chat/email assistance or structured written follow-up. Live collaboration is used when it helps the work.

Typical work can involve ChatGPT, Claude, Gemini, custom assistants, chatbot platforms, task agents, prompt and system-instruction design, Make, n8n, Zapier, APIs, webhooks, integrations, testing and workflow automation, subject to your access and technical environment.

Depending on the scope and tools involved, we can assist with configuration and implementation across several sessions. Larger custom-development projects may require a separately agreed scope rather than a standard support package.

We review the focused objective, work through the setup or issue with you, apply or recommend practical changes, test the important parts where possible and identify next steps. Screen sharing may be used when appropriate.

Many focused issues can be resolved or substantially improved in one session. More complex implementations may require additional sessions. We do not guarantee specific commercial outcomes, third-party platform uptime or model performance.

Yes, provided the requests fall within the AI Experts service scope. You may use the sessions across related chatbot, assistant, agent, automation, prompt, integration and troubleshooting needs.

No unless a custom scope expressly says otherwise. Third-party subscriptions, API usage, hosting, automation-platform charges and software licences are normally paid directly by you to those providers.

No. You can start by explaining the business problem, goal or what is not working. We translate that into a practical setup, troubleshooting or implementation objective.

We prefer not to receive passwords or sensitive credentials. Where access is needed, safer options such as screen sharing, temporary/revocable access or an approved collaborator role should be used whenever possible.

Payment is completed through a secure hosted checkout. Card numbers, CVV and expiry details are not entered on ai-experts.cloud. The checkout partner may display the service in USD or another local currency while the underlying AI Experts package remains the same.

Nothing is automatically provisioned. Payment confirmation moves the order into manual review and service coordination. We then review the request and arrange the appropriate support format.

Please contact us as early as possible. Rescheduling is generally possible before the agreed session starts. Cancellation and refund eligibility depend on whether work has begun, the purchased service and any mandatory consumer rights that apply. See our Refund & Cancellation Policy.

Mandatory consumer rights remain protected. Where applicable, use the online withdrawal function and review the Terms and Refund & Cancellation Policy for details.